Keeping customers happy is important to the success of any company. Think of your renters as a business partner; keeping tenants happy means steady income for you. There are many reasons a renter might leave your unit and not all of them can be prevented. Real Property Management Rental Solutions, based in Murfreesboro and servicing all of Middle Tennessee, does everything within its power to keeping tenants happy so they aren’t going to vacate your property due to problems with the home or management that could have been avoided. Considering the points below will help you maintain positive client relationships and happy renters – and keep your units occupied.
Quick Response Time
When tenant’s request a maintenance fix, they expect speedy service. Real Property Management Rental Solutions tries to respond immediately to any need by a customer. For issues that cannot be resolved quickly, Real Property Management Rental Solutions will let the tenants know the status of the work order and how soon they can expect it to be fixed. We’ve been keeping tenants happy with the immediate and thorough attention we give to maintenance requests.
Renters have a legal right to their privacy. Beyond the legal requirements, there are additional ways to respect the privacy of your renters that they will very much appreciate. Real Property Management Rental Solutions offers tenants plenty of advanced warning any time access to their unit is needed. We try very hard to avoid ever having to enter a unit outside of a tenant’s availability to be there. Giving specific dates and limited time frames of when you will be there is always appreciated. We also think it’s important for landlords to limit their overall access to the unit as much as possible, beyond the regular property evaluations and maintenance fixes.
Raising rent prices does not always help your bottom line. Vacancies cost more than maintaining a fair and even slightly-lower-than-market rental price. Good rental prices are a great asset to Rutherford County and surrounding areas’ housing efforts. When you have a tenant that consistently pays the rent on time, you’re going to want to try to keep that tenant as long as you can.
Real Property Management Rental Solutions knows that keeping tenants happy results in long-term customers. In addition, they are also great advertisements as they tell their friends and spread the word about your business, which is some of the best word-of-mouth promotion. Ultimately, keeping the customer happy will ensure long-term tenant retention, which in turn makes you successful.
If you’d like a free evaluation of your rental home, contact us or give us a call at 615-900-4067. Find out why Real Property Management Rental Solutions is the property management leader in Middle Tennessee!